Privacy Policy

Privacy Policy

REACH PRIVACY POLICY STATEMENT

At REACH Siem Reap, we are unwavering in our commitment to complete transparency and the highest standards of data privacy in our interactions with donors. Earning and maintaining the trust of our supporters is of the utmost importance to us. 

OUR COMMITMENT TO DATA PROTECTION & PRIVACY

We believe that responsible data stewardship is essential to our mission of empowering communities in Siem Reap. That’s why we have implemented robust security measures and data protection protocols to safeguard the personal information you provide when you donate, volunteer, or engage with our organisation. 

Your privacy is our priority. We will never sell, rent, or share your data with third parties without your explicit consent. We are committed to using your information only for the purposes of fulfilling our charitable work and communicating with you about our programs and initiatives. 

THE DATA WE COLLECT

When you make a donation to REACH Siem Reap, we collect the following information: 

  • Name
  • Email address
  • Mailing address
  • Payment information (for online donations made through our fundraising platforms)
  • Any other details you choose to provide, such as your reason for donating or comments about our work

WHERE YOUR DATA IS COLLECTED

We collect donor information through our online donation forms, as well as any direct communications, cash donations, or bank transfers you make to support our work. Our primary fundraising platform is Raisely, which adheres to the highest standards of data security and privacy.

HOW YOUR DATA IS USED

We use the information you provide to process your donation, add you to our mailing list for updates on our programs and initiatives, and communicate with you about your support. Your data is never sold, rented, or shared with third parties without your explicit consent. 

HOW YOUR DATA IS KEPT SAFE

At REACH Siem Reap, we take the security of your personal information very seriously. We have implemented the following measures to protect your data: 

  • Secure servers and encrypted data transmission
  • Regular backups and storage of data
  • Strict data access controls and authentication procedures
  • Comprehensive staff training on data privacy, security & policy

PCI COMPLIANCE THROUGH RAISELY

Complying with PCI and privacy Standards requires [Raisely] to handle data securely. [They] should never, as an organisation, receive, transmit, process or store credit card details. [Their] compliance is made possible because card information is sent directly to Stripe for processing and storage. Iframe usage enables [Raisely] to report under the SAQ-A. 

TAX BENEFITS FOR ELIGIBLE DONORS

Donations to REACH Siem Reap may be eligible for tax benefits in the US, UK, Germany, and Australia. Please refer to our privacy policy statement to understand the data we collect for each donation type. 

DISCLOSING YOUR INFORMATION

REACH Siem Reap will not disclose information about you to any other organisation apart from outsourced providers such as: 

  • Financial process organisations, as is in the case with donations made in GBP and US tax-eligible donation to our fiscal partners Globalteer & SEA Fund. 
  • Mailing houses;
  • Marketing services; and
  • Your financial institution in the case of direct debit or some credit card transactions.

These organisations are also bound by their respective Privacy regulations . 
All donations made to our German fiscal partner Maecenata Stiftung Transnational Giving are protected under the GDPR (Regulation (EU) 2016/679). 
REACH Siem Reap will not disclose information about you to any third party, unless it is legally required and verified, without your consent. 

YOUR RIGHTS AS A DONOR

  • Your privacy is our priority and we want you to know that through the observance of the previously mentioned Acts, we are holding in the highest regards, your following rights:
  • The right to access your personal information held by us. Your right of access can be exercised by sending an email to info@reachsiemreap.org
  • The right to rectify inaccurate or incomplete information.
  • Withdraw consent for processing in cases where consent has previously been given.Restrict or object to processing of your personal data. We might continue to process your data if there are valid legal or operational reasons. 
  • The right to opt-out of our mailing list at any time
  • The right to anonimity in your donations and transactions with the organisation
  • The right to request that we remove your email and other information entirely from our databases. 
  • Request that your personal data be made available to you in a common electronic format and/or request that such data be sent to a third party.

To make any changes or inquiries about your data, please contact us at info@reachsiemreap.org 

If you have any questions or concerns about our privacy practices, please don’t hesitate to contact us at info@reachsiemreap.org. We are happy to address any inquiries and provide further details about how we protect your data. 

Thank you for your continued support of REACH Siem Reap.

Together, we can create lasting change in our community. 

Who we are

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Comments

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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.